PROCESSING CLAIMS AND DISPUTES

WE DO GOOD, Simplified Equity Company registered with the Nantes Trade Register, labeled by the Competitiveness Pole Finance Innovation , is also signatory of the Code of the association Participative Finance France of which WE DO GOOD is a member.

In this context, we are committed to ensuring that users’ complaints are processed in a simple, clear and timely manner, within a maximum of two months of the claim.


Excerpt from Site terms and conditions WEDOGOOD.co , Article 12

12.4. Claims and litigation management

In the event of difficulty or dispute between the parties in the interpretation, execution or termination of the Terms and Conditions, the parties must endeavour to resolve it as best they can and agree to seek an amicable solution in the spirit of the Terms and Conditions.

Any site member can make a claim regarding the use of the site via the “complaint and dispute processing” page accessible to the following URL:

www.wedogood.co/reclamations

In the event of a dispute, the Member can submit a written complaint to WE DO GOOD Customer Service by email: hello@wedogood.co
or by mail to the address of the head office of WE DO GOOD indicated in the legal mentions at the beginning of this document.

If the Member is not satisfied with the response provided by the CUSTOMER Service of WE DO GOOD or if there is no response within 2 months, he can refer the matter to the consumer mediator chosen by the association Participative Finance France of which WE DO GOOD is a member – MEDIATION-NET Consommation:

  • On the www.mediation-net-consommation.com mediation website (consumer tab);
  • By mail: MEDIATION-NET Consommation, 34 rue des Epinettes 75017 Paris.

The solution proposed by the Ombudsman is not imposed on the parties, who remain free at all times to leave the Mediation process.

In the absence of an amicable solution, the most diligent party will refer the matter to the competent courts.

Consumer mediation applies only to individual underwriters and is limited to the relationship between Underwriters and WE DO GOOD, excluding relationships between Underwriters and Project Owners or between Underwriters and the Payment Service Provider.


Time

WE DO GOOD will acknowledge receipt of the claim within a maximum of ten (10) working days from receipt.

A response to the claim will be sent within a maximum of thirty (30) working days from receipt, unless there are any specific circumstances that are properly justified.

PAYMENT PROVIDER LEMON WAY

For any claim related to payment transactions through our payment provider, you can address your claim to Lemon Way at:

www.lemonway.fr/legal/www.lemonway.fr/support/reclamation

In the absence of an amicable agreement with Lemon Way’s customer service, you can contact an independent mediator who can be seized free of charge in the event of a dispute, without prejudice to other legal avenues of action, by letter to the following address:

The AFEPAME Ombudsman – 36 rue de Taitbout – 75009 Paris